Operations Manager, Overseas P2P at Okx

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges and can independently formulate expansion strategies while delivering measurable growth outcomes. What You’ll Be Doing Market Expansion & Growth Strategy • Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth • Monitor regional regulatory developments and assess their impact on P2P business models • Continuously adjust market strategy based on competitive landscape and market shifts P2P Merchant & Ecosystem Management • Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures • Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness • Improve completion rate, trading efficiency, and dispute resolution performance • Develop structured management frameworks for regional merchant operations Operational Optimization & Cross-Functional Collaboration • Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design • Provide structured feedback on product gaps, user pain points, and regional behavioral differences • Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling Data Monitoring & Competitive Intelligence • Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate) • Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns • Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses What We Look For In You • 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred • Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China) • Experience at major exchanges (Binance / Bybit / Bitget preferred) • Strong understanding of: • P2P liquidity dynamics and spread formation • Regional payment systems (bank transfers, local e-wallets, alternative rails) • Proven ability to adapt operational strategy based on market and competitive changes • Strong analytical skills with data-driven decision-making capability • Excellent cross-functional collaboration skills • Fluent in English as a working language and proficiency in Mandarin to communicate with Mandarin-speaking stakeholders Perks & Benefits • Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.