Web Support Specialist at Olly Olly

Given that this position requires English proficiency, we are only considering CV's provided in English. Thank you, and we look forward to your submission! 👋 About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. 🌎 Our Vision We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success. 🫵 Why We Need You As a Junior Web Support Specialist, you’ll handle various administrative tasks, including publishing, maintaining, and troubleshooting WordPress websites. You’ll manage security protocols, create backups, and resolve domain, server, and hosting-related issues. In this role, you’ll develop technical expertise to manage clients’ websites, focusing on publishing, performance, and security. You’ll gain confidence in updating and troubleshooting WordPress and WPEngine, managing hosting platforms, and applying cybersecurity and performance updates. 🚀 The Impact You’ll Have - Launch new client websites and distribute them efficiently across available servers. - Configure website reporting and set up third-party tools like IDX and Search Console. - Oversee the takedown process for removed client sites and manage Bluescreen for suspended sites. - Monitor active sites to ensure optimal uptime and performance. - Serve as the liaison between the Hosting provider and the company, addressing active issues, coordinating programmed maintenance, and collaborating with the Product Development team on operational changes (e.g., PHP update). - Support additional duties and projects as assigned. ✅ What We Really Need From You - Experience as a Website Administrator. - Experience publishing WordPress sites and managing Hosting. - Familiarity with web performance and debugging tools. - Professional English skills to effectively communicate with management and cross-functional teams. - Ability to break down complex projects into manageable tasks. - Proficiency in HTML/CSS languages preferred ➕ What Would Be Big Pluses - A Bachelor’s degree in Computer Science, Systems Engineering, or equivalent IT certifications. 🌟 What You’ll Love About Working at Olly Olly - Salary: $500 USD/monthly - Flexible work: 100% remote, with core hours for seamless collaboration. 8:00 am - 5:00 pm CST, Monday - Friday - Work-life balance: Generous PTO, including 15 vacation days and U.S. holidays. - Growth-oriented culture: Join an inclusive, international, and innovative team where your contributions make a tangible difference. 💡 Why Choose Us? Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies, and solutions will directly impact the success of small businesses. And our own growth! Let’s shape the future of small business growth together! Apply now to join a team that’s as committed as they are supportive of each other. 🌈 Diversity and Inclusion at Olly Olly At Olly Olly, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here, it really does! And your unique perspective will help us shape the future of small business growth.