Customer Support Agent at olx

WELCOME TO OLX At OLX, we work together to build a more sustainable world through trade. We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, AutoTrader, Property24. Join OLX and see how far you can go. We are looking for a Customer Support Agent (f/m) in our amazing OLX Hub in Bucharest. Your opportunity... The Customer Support Specialist answers product and service questions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. ...at OLX Group Romania In Romania, 200+ people are working for OLX, Storia.ro, and Autovit.ro. We currently have a hybrid type of work model, working both from home and at our cozy office located in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe, or, just like you, finding the best job. Storia.ro, our real-estate platform, helps people find the place they can call home – for a while or forever. Autovit.ro is the market leader in the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be. What responsibilities will you get when working with us? • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution; • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution; • Contribute to team effort by accomplishing related results as needed; • Identify and assess customers’ needs to achieve satisfaction; • Build sustainable relationships of trust through open and interactive communication; • Provide accurate, valid, and complete information by using the right methods/tools; • Follow communication procedures, guidelines, and policies; • Go the extra mile to engage customers. What will you need to be successful in this role? • Proven customer support experience; • Strong phone contact handling skills and active listening; • Familiar with CRM systems and practices; • Customer orientation and ability to adapt/respond to different types of characters; • Excellent communication and presentation skills; • Ability to multitask, prioritize, and manage time effectively; • High school diploma or equivalent; college degree preferred; • English at a medium level at least. What can you expect from us and what do we offer? • The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company, and brings a nice local flavor; • A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places; • Continuous investment in your development through training. Also, the chance to connect with advice and inspiration from other professionals from all over the world; • Complex compensation package (performance-based bonus, medical insurance, flexible benefits compensation); • Friendly, curious, and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies. Diversity, Equity and Inclusion at OLX OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us! OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.