Technical Support Manager at Omni

ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B. ABOUT THE ROLE We are looking for a Technical Support Manager to grow and lead our Product Expert team in San Francisco. This role is for a leader who wants to continuously grow technically and empower a team from diverse backgrounds across the data and support space to deliver best in class support. Omni is at the forefront of Data and AI. You will lead a team that stretches beyond traditional support to help forward thinking Data Engineers, DBAs, and Analysts navigate the frontier of BI+AI with Omni. You occupy the space where customers, product, and engineering meet --working seamlessly to keep them all aligned. YOU WILL: - Lead by Example: Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer. - Drive Performance: Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed. - Scale the Team: Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence. - Scale the Service: Identify friction points in support processes and implement scalable solutions to unblock the team. - Advocate for Customers: Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap. ABOUT YOU: - 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years in a leadership capacity. Previous management experience is ideal. - Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows). - You enjoy "building the playbook while playing the game" and thrive in high-growth environments. - You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder. LOCATION Omni values in-office collaboration to foster the strong company culture needed to move quickly. This is a hybrid role, with the team gathering at least 3 days per week in our SF office. WHY JOIN US - Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team - Top of market pay including stock options - Health, dental, and vision insurance - 401(k) Plan Omni is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on any legally protected characteristics. We are dedicated to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. If you don’t meet all of the qualifications outlined above, that’s fine, we want you to apply anyway! If you have a passion for learning and are excited about what we are doing, then we want to hear from you.