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Mid LevelFull-timeRustAWSAI
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Operations Analyst to help scale and evolve our user safety and risk operations at OpenAI. This role focuses on complex, time-critical issues where the right decision can materially change outcomes for users and the business.
Key Responsibilities
- →Triage and resolve complex, high-sensitivity user issues and escalations
- →Conduct risk evaluations and investigations using internal tooling
- →Serve as an incident manager for sensitive reviews requiring nuanced interpretation
- →Partner with stakeholders across Legal, Policy, Product, Engineering, and Support
- →Design and improve operational workflows with a focus on consistency and scalability
- →Build and maintain playbooks, decision trees, and knowledge articles
- →Take an automation-first approach to identify repetitive work and redesign workflows
- →Monitor operational health through quality audits and trend analysis
- →Contribute to vendor enablement and governance
Requirements
- ✓5+ years of experience in trust & safety, risk operations, or comparable high-judgment operational work
- ✓Strong analytical skills and comfort working with data tooling/dashboards
- ✓Ability to operationalize ambiguous risk signals into structured inputs
- ✓High standards and high conviction in forming clear, defensible points of view
- ✓Systems thinking to turn one-off fixes into repeatable processes
- ✓AI-fluency and knowledge of applying model/agent tooling in real workflows
- ✓Clear and effective communication, especially in writing
- ✓Ability to thrive in ambiguity and manage multiple priorities
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