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Mid LevelFull-timeTypeScriptPythonRustGitAIAPIML
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Scaled Support Specialist to join OpenRouter, the unified interface for large language models. This role involves deep technical troubleshooting and exceptional communication skills to assist developers integrating with OpenRouter's API.
Key Responsibilities
- →Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers
- →Reproduce bugs in ambiguous environments using tools like curl, Postman, and small test apps
- →Read and interpret logs, headers, and request traces to identify the source of issues
- →Translate complex technical root causes into human-friendly explanations
- →Respond to developer inquiries across support channels with clarity and technical precision
- →Stay current with the rapidly evolving LLM ecosystem
- →Collaborate on improving the developer experience
Requirements
- ✓4+ years in a technical support, developer support, or similar role
- ✓Exceptional troubleshooting instincts
- ✓Strong API fluency
- ✓Proficiency in at least one scripting language (Python or TypeScript)
- ✓Excellent written communication
- ✓Comfort with ambiguity
- ✓Genuine passion for AI and LLMs
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