Customer Success Manager at Opus Training

Opus Training

Remote (must be based in one of the following states: CA, FL, NC, NJ, NY, PA, or TX)·3d ago

ManagerFull-timeRust

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Opus, a mobile-first training platform for restaurant & hospitality staff. This role focuses on building strong customer relationships and driving platform utilization.

Key Responsibilities

→Build strong, long-term relationships with customers as the trusted advisor on training product functionality
→Onboard and support new customers through implementation and training calls
→Conduct regular reporting to ensure customers optimize our product/service
→Monitor and service ongoing communications with platform users within required SLA
→Troubleshoot technical issues raised by customers and uncover product improvements
→Support deployment of survey initiatives to receive customer feedback
→Participate in on-call rotation for off-hour coverage
→Partner cross-functionally to improve customer experience

Requirements

✓3+ years in Customer Success, Relationship Management, or similar role
✓Experience building and maintaining customer relationships
✓Empathetic, positive attitude with a desire to help customers reach their goals
✓Experience working with customers with multiple units and stakeholders
✓Exceptional communication skills, highly organized, collaborative and detail oriented
✓Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom