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SeniorFull-timeRustAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Orbital Copilot, the AI assistant built exclusively for commercial real estate law. This is not a standard post-sales role, but rather an opportunity to own relationships with prestigious law firms and act as a strategic partner to senior legal and real estate stakeholders.
Key Responsibilities
- →Own a portfolio of high-impact, high-prestige accounts
- →Build executive-level relationships across partners, senior associates, and innovation teams
- →Deliver sophisticated onboarding and adoption strategies tailored to complex legal workflows
- →Conduct in-person business reviews and executive sessions
- →Translate AI capabilities into outcomes that resonate with time-poor, highly analytical stakeholders
- →Proactively manage account health, usage, and engagement
- →Identify churn risks early and act decisively
- →Establish scalable playbooks and operational standards
- →Contribute to hiring and mentoring future team members
Requirements
- ✓5+ years in Customer Success, Account Management, or strategic SaaS account ownership
- ✓Experience managing sophisticated enterprise customers
- ✓Proven ability to drive renewals and expansions
- ✓Exceptional executive communication skills
- ✓Willingness to travel regularly across the US
- ✓Experience with AI-enabled products or complex workflow tools
- ✓Exposure to legal tech, commercial real estate, or law firms
- ✓Experience working with highly analytical, high-expectation stakeholders
- ✓Experience helping build or scale a CS function in a growing SaaS company
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