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SeniorFull-timeRustAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Manager to join Oura, a company dedicated to empowering people to own their inner potential through innovative health technology. This role involves translating strategic vision into actionable plans and driving business performance to ensure long-term success.
Key Responsibilities
- βOwn a portfolio of high-impact, cross-functional initiatives from concept to full adoption
- βCraft and implement comprehensive strategic plans to elevate customer experience
- βEvaluate operational performance and lead high-impact initiatives
- βScrutinize customer feedback and data to identify areas for improvement
- βEstablish and maintain a robust system for tracking CX performance metrics
- βCollaborate with diverse cross-functional teams to integrate customer experience initiatives
- βCreate and maintain comprehensive project documentation
- βProactively identify potential risks and develop mitigation strategies
- βAnalyze financial data, forecast, and identify cost-saving opportunities
Requirements
- β10+ years of experience in customer experience with a proven track record of project managing CX initiatives
- βStrong ability to analyze data and make data-driven decisions
- βPrevious experience designing and implementing Omnichannel experiences
- βDemonstrated understanding of financial concepts, investment and ROI analysis, budgeting, and forecasting
- βAbility to manage projects, track progress, and ensure deliverables are met on time and within budget
- βProven leadership or contribution to executive decision making
- βLead CX strategy sessions and get executive buy-in
- βExcellent problem-solving and analytical skills
- βStrong communication and interpersonal skills
- βExperience with project management tools
- βStrong customer service orientation
Benefits
- β Competitive salary and equity packages
- β Health, dental, vision insurance, and mental health resources
- β An Oura Ring of your own plus employee discounts for friends & family
- β 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- β Paid sick leave and parental leave
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