Solutions Engineer (Taiwan) at Oxylabs

Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and low-cost cloud infrastructure platform for public web data gathering. We’re a team of 500+ professionals who develop cutting-edge web data-gathering solutions for thousands of the world’s best-known businesses, including Fortune 500 companies. Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe. What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. YOUR RESPONSIBILITIES: Client Engagement and Solutions Design: • Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases. • Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients. • Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems. • Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients. • Engagement: Engage with technical and non-technical clients to demonstrate potential solutions effectively Technical Expertise and Support: • Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti-bot bypass techniques to support and guide clients. • Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately. • Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs. • Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners. Collaboration and Feedback: • Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support. • Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings. • Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third-party applications. YOUR TECHNICAL SKILLS AND EXPERIENCE: • Strong networking foundation: TCP/IP, DNS, HTTP/HTTPS, TLS/MTLS, proxies (HTTP/SOCKS), load balancing, NAT/VPN; • Strong data background: APIs, data pipelines, quality/validation, normalization, monitoring for data flows; • Familiar with digital-native architectures: APIs, microservices, event-driven patterns; hands-on debugging across layers; • Cloud basics: practical experience with at least one global cloud (AWS/Azure/GCP) and one China cloud (Alibaba/Tencent/Huawei/ Byteplus); • Discovery excellence: uncovering use cases, constraints, success criteria; mapping technical value to ROI; • PoC design and delivery: scoping, instrumentation, measurable outcomes, clear handover. Web data and proxy domain: • Experience with web data acquisition at scale: session management, fingerprinting considerations, CAPTCHA strategies, rotation policies; • IP reputation management; understanding residential/mobile/datacenter IP sourcing in China and compliance constraints; • Target-site variability troubleshooting and success-rate optimization. Observability and reliability: • Ability to isolate GFW vs target-site WAF vs ISP congestion; • Familiarity with monitoring/telemetry stacks (e.g., Prometheus/Grafana, ELK, OpenTelemetry). Nice to have: • Kubernetes/containers, Terraform, CI/CD basics for infra and app rollouts; • Scripting for integrations/tooling (Python/Go/JS); • Certifications: CCNP/CCIE, Alibaba/AWS/Azure Associate/Professional, CKA/CKAD, CISSP/CCSP; • Domain exposure: AI, e-commerce, fintech, adtech, travel, or marketplace data in China. FOR YOU TO SUCCSEED IN THIS POSTION YOU HAVE TO HAVE: • Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese; • Eligible to travel to Europe, Mainland China and the APAC region; • Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers; • Strong focus to quality and details; • Proven track record of troubleshooting client's problems and solving them; • Strong communications skills with the ability to build meaningful relationships with customers. SALARY: • Gross salary: from 7900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.