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Mid LevelFull-timeJavaScriptPythonJavaGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join ScrapingBee, a team of 500+ professionals developing cutting-edge web data gathering solutions for Fortune 500 companies. This role involves troubleshooting technical issues, building scripts, and providing solutions to clients.
Key Responsibilities
- →Troubleshoot technical issues for clients requiring in-depth investigation
- →Build scripts to provide working solutions to the customer
- →Collaborate with the Sales team to consult on technical questions
- →Write and maintain technical documentation for scraping products
- →Test and implement effective scraping and unblocking strategies
- →Investigate and find potential workarounds for scraping challenges
- →Take ownership of OKR initiatives and handle KPIs
- →Assist in the successful implementation of services
- →Ensure high-quality standards for new releases from the customer experience perspective
- →Test current scraping solutions of various domains with our products
- →Reproduce and troubleshoot client coding problems, escalating issues and communicating with other teams
- →Proactively learn and stay updated on internal unblocking tools and features
Requirements
- ✓Practical code writing and reading skills
- ✓Python or NodeJS basic
- ✓Customer experience with a technical product, and helping customers troubleshoot the product
- ✓Proved experience in recreating, testing, and finding solutions to clients' issues
- ✓Ability to write concisely, for internal and external documentation, as well as when providing your tested solutions to clients on how to use our product
- ✓Continuous willingness to explore, learn, and test our internal unblocking tools, which are constantly being developed and have new features added to them
- ✓Basic understanding of the underlying processes of web requests, such as the differences in headers, cookies, and JavaScript execution when initiated through a browser versus code
- ✓Ability to utilize the basic function of browsers Network tab to investigate browser requests.
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