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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join our team at Palmetto, a leading clean tech company. This role will be your first point of contact for our solar customers, handling inbound calls, emails, and chats to provide clear answers, basic troubleshooting, and timely updates.
Key Responsibilities
- →Handle inbound customer contacts regarding solar system performance, billing questions, and account support.
- →Provide first-level troubleshooting and walk customers through basic steps to resolve issues.
- →Accurately log and update all customer interactions in the CRM system.
- →Identify cases that require escalation to Tier 2 or specialized teams.
- →Follow established SOPs for routing high-priority or technical cases.
- →Demonstrate empathy and professionalism in every interaction.
- →Follow all SOPs for customer communication and data security.
Requirements
- ✓1+ year of customer service experience (call center or BPO preferred).
- ✓Basic familiarity with solar energy systems or willingness to learn quickly.
- ✓Strong verbal and written communication skills in English.
- ✓Ability to stay calm and professional under pressure.
- ✓Comfortable using CRM/ticketing systems (Salesforce preferred but not required).
- ✓Detail-oriented and able to follow SOPs accurately.
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