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Mid LevelFull-timeAWSGitAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Punchh is seeking a Product Support Specialist to join their Support team in Jaipur, India. This customer-facing role involves becoming the primary point of contact for business customers using the Punchh marketing platform.
Key Responsibilities
- →Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations.
- →Investigate and troubleshoot technical issues within the Punchh SaaS platform.
- →Understand customers' business needs and objectives for campaigns and segments created on the platform.
- →Work flexible shifts including Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime.
Requirements
- ✓Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company.
- ✓3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting.
- ✓Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus.
- ✓Inquisitive and investigative, adept at asking probing questions to understand and address customer issues.
- ✓Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines.
- ✓Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction.
- ✓High customer empathy and commitment to issue resolution.
- ✓Impeccable attention to detail.
- ✓Clear and effective communicator, both on Zoom and in email.
- ✓Creative and resourceful problem-solver.
- ✓Strong sense of accountability and ownership.
- ✓Bachelor’s Degree in a technical field.
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