Customer Support at Partyhat

THE MISSION We are seeking a dedicated and highly organised Community & Support Specialist to serve as the primary point of contact for our users. In the fast-moving world of Web3 and digital assets, our community needs support that is accurate, fast, and highly secure. This is a role for someone who prides themselves on being reliable, clear-headed, and comfortable operating within the next generation of the digital economy. KEY RESPONSIBILITIES - Daily Support Operations: Manage and resolve user inquiries via email, chat, and community channels (Discord/Telegram) with speed and accuracy. - Technical Troubleshooting: Assist users with navigating our platform, including issues related to digital asset management and decentralized tool integrations. - Security Advocacy: Actively monitor for scams and phishing attempts, ensuring our community remains a safe environment for all users. - Team Coordination: Act as a bridge between the users and our internal team, escalating technical bugs and reporting feedback in real-time. - High Reliability: Maintain a consistent presence during your shift, ensuring no message goes unanswered and no ticket is left hanging. THE REQUIREMENTS - Fluency in English: You must have excellent written and spoken English skills. Your communication should be professional, empathetic, and clear. - Web3 Literacy: You have a foundational understanding of the Web3 space. You are familiar with how digital wallets work, the importance of security protocols, and the basics of blockchain transactions. - The "Always-On" Mindset: This role requires a commitment of 8 hours a day, 7 days a week. You are someone who thrives on a consistent routine and values long-term stability. - Analytical Problem Solving: You don’t just follow a script; you understand the underlying technology enough to solve complex user issues. - Remote Excellence: Self-motivated and highly organized, with a reliable internet connection and a "Plan B" (hotspot) for connectivity. OPERATIONAL DETAILS - Location: 100% Remote (Global). - Schedule: 8 hours per day, 7 days per week. - Employment Type: Full-time Contractor. WHY JOIN US? - Enter the Web3 Space: Gain hands-on experience in one of the most exciting and high-growth sectors of the global economy. - Stable Remote Work: We offer a consistent, long-term position within a company that values loyalty. - World-Class Training: Learn from industry experts and develop highly transferable skills in digital asset support and community management. - A Culture of Growth: We excel at creating an environment where you can prosper and move forward as the company expands.