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Mid LevelFull-timeAWSMachine LearningAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Technician to join our global team at Pattern, a fast-growing company that accelerates brands on global ecommerce marketplaces using proprietary technology and AI. You will be responsible for providing technical support to employees and ensuring smooth IT operations.
Key Responsibilities
- →Respond to and resolve help desk requests through tickets, email, chat, and phone calls.
- →Escalate complex issues to senior IT staff when needed.
- →Set up and deactivate user accounts following IT policies and security standards.
- →Provide remote support with tools like RDP or TeamViewer.
- →Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.
- →Support employees on Windows, MacOS, and Google Workspace.
- →Ensure security by following access controls and IT best practices.
- →Document fixes and maintain accurate records in the helpdesk system.
- →Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.
Requirements
- ✓1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
- ✓Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.
- ✓Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).
- ✓Experience with remote support tools like RDP, TeamViewer, or similar.
- ✓Strong problem-solving and communication skills.
- ✓IT certifications (CompTIA A+, Net+, Sec+) are a plus.
Benefits
- ★Unlimited PTO
- ★Paid Holidays
- ★Onsite Fitness Center
- ★Company Paid Life Insurance
- ★Casual Dress Code
- ★Competitive Pay
- ★Health, Vision, and Dental Insurance
- ★401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
