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ManagerFull-timeGo
Salary Range
$23,120 - $31,280 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Payoneer is seeking an Early Retention Program Manager to lead initiatives aimed at reducing customer churn within the first three months of the customer lifecycle. This role will work closely with various teams to identify root causes of early churn, design strategies, and drive improvements in early-stage customer retention.
Key Responsibilities
- →Own the company’s Early Retention strategy focused on reducing churn during the first 90 days of the customer lifecycle.
- →Analyze customer data to identify churn patterns, risk signals, behavioral trends, and operational gaps.
- →Conduct root cause analysis across departments.
- →Build comprehensive, cross-functional action plans to address early churn drivers.
- →Lead execution of retention initiatives end-to-end, ensuring accountability and timely delivery.
- →Define KPIs, success metrics, and tracking mechanisms to measure program impact.
- →Present insights, findings, and progress updates to senior leadership.
- →Establish strong partnerships across the organization to ensure alignment and collaboration.
- →Continuously optimize onboarding, engagement, risk processes, and operational workflows to improve early customer experience.
Requirements
- ✓6+ years of experience in Program Management, Customer Retention, Customer Success, Strategy, Operations, or related roles.
- ✓Experience working with Go-To-Market, Operations, and Risk teams.
- ✓Proven track record of reducing churn or improving customer lifecycle metrics.
- ✓Strong experience with data analysis tools (e.g., SQL, Excel, BI tools such as Looker/Power BI).
- ✓Experience in SaaS, fintech, or high-growth technology companies – advantage.
- ✓Familiarity with customer lifecycle management and retention frameworks.
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