Senior Implementation Specialist - English speaking (Travel & Spend) at Perk

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem [Upgrade to PRO to see link] Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com [Upgrade to PRO to see link] to learn more. ABOUT THE ROLE As a Senior Implementation Specialist – Travel & Spend, you’ll be the go-to person for our SMB customers, ensuring their Travel and Spend accounts are set up efficiently, adopted quickly, and delivering value from day one. You’ll guide customers through Travel and Spend policies, configure workflows and approvals, and ensure they are fully equipped to start booking travel and managing expenses immediately after go-live. You’ll coordinate internal teams and customer stakeholders, including finance, HR, IT, travel managers, and occasionally external consultants, keeping everyone aligned around a smooth and successful onboarding experience. With your strong product knowledge and technical curiosity, you’ll manage integrations, troubleshoot issues, and deliver a high-quality onboarding journey that sets customers up for long-term success. WHAT YOU’LL DO - Lead mid-complexity onboarding projects for SMB Travel & Spend customers, ensuring structured, efficient, and customer-focused delivery. - Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly. - Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems. - Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives. - Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key). - Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup. - Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform. WHAT YOU’LL BRING - Solid experience in customer-facing roles, with hands-on ownership of onboarding or implementation work in a structured environment. - Experience coordinating projects or workstreams, ideally within implementation or onboarding contexts. - Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals. - A solution-oriented mindset with the adaptability to tackle challenges proactively. - Highly organised, detail-oriented, and comfortable managing multiple moving parts simultaneously. - Exposure to consulting, finance, or technology environments. - Experience with customer onboarding or technical implementation. - Familiarity with Spend Management solutions or similar platforms. - English working proficiency is essential; additional languages are a strong plus. WHAT WE OFFER - Receive competitive compensation and equity ownership in Perk. - Rest and recharge with our generous allocation of vacation days plus public holidays. - Take control of your physical health with your choice of private healthcare or a gym allowance. - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen. - Join our unforgettable Perk events, including our spectacular annual summer party. - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. - Make your money go further with our flexible compensation plan. - Focus on your family with 17 weeks’ paid parental leave during your child’s first year. - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes. - Broaden your horizons with up to 20 "Work from Anywhere" days per year. - Nurture your language skills with in real-life English, Spanish and Catalan lessons. - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years. - Let us help you move to one of our hubs with relocation support. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com [Upgrade to PRO to see link] or @externalperk.com [Upgrade to PRO to see link] our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.