Technical Support Specialist (Spend Platform) at Perk

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem [Upgrade to PRO to see link] Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com [Upgrade to PRO to see link] to learn more. About the Role: We are looking for a Technical Customer Care Specialist to support and champion our Perk Spend Platform a core product at the heart of both our business and our customers’ success. As a product-driven company, our Spend platform plays a critical role in how organisations manage and optimise their expenses, making your contribution highly impactful. In this role, you will take ownership of daily customer requests and challenges specifically related to the Spend platform, ensuring a seamless and high-quality experience. Your ability to resolve issues, provide guidance, and advocate for customers will directly contribute to the platform’s ongoing success and our continued growth. This is a unique opportunity to help shape the Customer Care function within a fast-growing SaaS scale-up, while deepening your expertise in a high-impact product area. We offer a high level of autonomy, along with the freedom to bring new ideas and creative solutions to how we support and evolve our Spend platform experience. What you will do: - You take ownership of triaging incoming Level 2 support requests - You will interact with our internal engineering team on a daily basis - You are responsible for tracking-to-resolution of recorded incidents or bugs - You answer and handle customer inquiries as well as other operational issues - You act as an internal source of knowledge for the operational use of our tool What you’ll need to have: - You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support - You have experience working with- and supporting technical concepts including APIs and SSO - You have operational experience with a high turnover of external customer requests and internal clarifications from the team - You are well-structured and have a detail-oriented approach to work - Excellent English, spoken and written What we always look for: - You have good prioritisation and focus skills - You are a fast learner and tech savvy - You are flexible and able to adapt to constant changes with a positive mindset - You are open to get and give constructive feedback - You want to learn - we have a 7 Star management team to mentor you! What do we offer? - 30 days of annual leave to rest and recharge, plus all public holidays. - Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket. - Competitive compensation paired with equity in Perk. - Unforgettable team experiences, including our annual summer party. - Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones. - Flexible compensation options to help your money go further. - 17 weeks of paid parental leave during your child’s first year. - 16 paid volunteer hours each year to give back to causes you care about. - Up to 20 “Work From Anywhere” days annually to explore the world while staying connected. - A fully paid four-week sabbatical after five years with Perk. - Relocation support to help you move seamlessly into one of our hubs. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com [Upgrade to PRO to see link] or @externalperk.com [Upgrade to PRO to see link] our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.