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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. This role involves driving value across customers from onboarding through renewal, balancing customer needs with strategic priorities.
Key Responsibilities
- →Manage a book of business primarily consisting of contractors and developers in the construction industry
- →Own customer rollout, lifecycle management, and renewal for your book of business
- →Collaborate with the Permit Operations team to onboard clients and ensure their satisfaction with the platform
- →Proactively build and project-manage intervention plans for at-risk customers
- →Engage with Product and Operations leadership to provide user feedback and contribute to the product roadmap
Requirements
- ✓3+ years of experience managing mid-market customers at early-stage tech startups
- ✓Proven ability to turn product usage data into insights that drive customer success and ROI
- ✓Strong analytical skills, comfortable using BI dashboards to inform success strategies
- ✓Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Benefits
- ★Competitive salary and meaningful equity in a high-growth company
- ★Comprehensive medical, dental, and vision coverage
- ★Flexible PTO and paid family leave
- ★Home office & equipment stipend
- ★Hybrid NYC office culture with direct access to leadership
- ★In-Office Lunch & Dinner Provided
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