EPM Presales Operations - Product Innovation at pigment

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. About the Role About the Role As a Solution Innovation Specialist focused on Product Innovation, you will be the SIC's primary liaison between Pigment's Product and Presales organisations. You will ensure that new platform capabilities are rapidly incorporated into demo assets, translate product releases into SC-ready collateral, and drive the adoption of new features across the presales motion. You will also build new use case models, support product launches, and help SCs and partners stay ahead of the Pigment roadmap. This role is based in the Paris or London offices. What You'll Do New Feature Adoption & Demo Library Maintenance • Ensure that major new product capabilities are reflected in the demo library at the time of launch, coordinating with Product and Product Marketing to stay ahead of the roadmap. • Build and update demo environments and models to incorporate new platform capabilities as they are released. • Maintain the template library by adapting and extending existing models to incorporate new features and use cases. Product Launch Support • Serve as the SIC's primary resource for product launch support, preparing initial demo assets, launch demo environments, and supporting materials. • Deliver or support internal SC enablement and partner enablement sessions at the time of new feature releases. • Contribute to capability webinars and product-focused events, delivering live demos that showcase new platform innovation. New Use Case Development • Build new use case models from scratch, working from prospect and customer insights to develop collateral that addresses real planning challenges. • Collaborate with SMEs across Product, Customer Success, and the SC team to ensure new use cases are grounded in customer reality. • Develop supporting talk tracks and enablement content that allow SCs to confidently deliver new use case demos independently. AI-Powered Innovation • Act as an AI-native practitioner, using LLMs (ChatGPT, Claude) alongside Pigment AI capabilities (Modeler Agent) to accelerate model development and create innovative demo experiences. • Explore and prototype new ways of using AI to enhance the demo and PoV-building process, sharing learnings with the wider SIC team. • Create AI-generated datasets and build advanced use case models that demonstrate Pigment's AI capabilities to prospects. SC Enablement & Model-Building Support • Support SCs in understanding and effectively demonstrating new product capabilities, providing coaching and asset guidance. • Contribute to the internal SC onboarding programme by building training content on new features and use cases. • Assist in developing build-from-scratch sessions, modelling workshops, and Pigment Experience Workshop content as new use cases come to market. RFP & Administration • Maintain and contribute to the RFP answer library, ensuring new product capabilities are accurately reflected. • Support presales analytics and operational reporting as needed, using Pigment's own platform for internal insights. Who You Are • Experience: 2–5 years of experience in the EPM space as a Solution Consultant, practitioner, or implementer, or 2+ years in an SC Ops or presales operations role. • Model Builder: Comfortable building and adapting Pigment models, with a strong understanding of EPM concepts and planning use cases. • Product-Minded: Naturally curious about product and technology; energised by new features and motivated to translate them into customer value. • AI-Native: An AI-native professional who actively uses LLMs and AI tools to accelerate work and explore new possibilities. • Demo Capability: Able to deliver well-structured, tailored demos with clear talk tracks for core and adjacent use cases. • Organised: Highly organised, with the ability to manage multiple projects across product launches and use case builds simultaneously. • Collaborative: A strong collaborator who works effectively with Product, PMM, and the SC team to align on priorities and deliver together. What We Offer • Competitive package • Stock options to ensure you have a stake in Pigment's growth • Trust and flexible working hours • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London • High-end equipment (based on stock/availability) to do your work in the best conditions • Remote-friendly environment We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.   Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.