Technical Account Manager, Success Advisory - San Francisco, New York or Toronto at pigment

pigment

San Francisco·22h ago

ManagerFull-timeRustAWSGoAIAPI

Salary Range

$140,000 - $160,000 /year

About the Role

We are looking for a Success Advisory to join our team at Pigment, the AI-powered business planning and performance management platform. You will work closely with strategic clients to optimize their Pigment experience and deliver exceptional service.

Key Responsibilities

→Align with Customer Success teams to build strategies that consider clients’ roadmap and challenges
→Be the trusted advisor to our most strategic clients regarding technical topics
→Run audits on clients’ workspaces
→Enrich and maintain our Success Plan offering
→Collaborate with Product & R&D to identify areas of opportunity for product enhancements

Requirements

✓6 years of experience as a Solution Architect or a similar technical, client-facing role
✓Comfort and confidence in client-facing interactions
✓Strong EPM modeling experience
✓Ability to quickly identify technical challenges and communicate solutions
✓Proven ability to lead multiple projects with internal & external stakeholders
✓Experience with finance processes or other use cases
✓Experience in data analysis, data flows & connections (SQL, API)