Associate Course Developer at Pingidentity

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Associate Course Developer, is an important contributor to the Ping Identity Customer Training Development team, supporting the creation of engaging learning content for customers, partners, and Identians. This position contributes to the active development of courses and certifications, that explain Ping Identity product capabilities and features, with a primary focus on foundational content for developers, system integrators, and system administrators. This role reports to the Senior Manager, Certification and Curriculum Development and directly supports the Training team’s mission to deliver high-quality, hands-on technical curriculum globally, enabling learners to effectively use Ping Identity products. Responsibilities Technical Course Development • Assist in creating engaging, hands-on, task-based training resources for specific technical audiences, collaborating with Subject Matter Experts to ensure technical accuracy. • Contribute to the development of comprehensive learning materials, including student training guides, workbooks, lab environments, certification questions, and instructor presentation decks for foundational courses. • Migrate content from external resources into approved development tools, ensuring alignment with established quality and style standards. • Maintain and enhance existing curriculum content by implementing required adjustments and supporting timely releases based on learner feedback. • Contribute to initiatives and projects that support initiatives and projects aligned with training and business priorities. Learner and Instructor Support • Provide technical assistance by responding to student enquiries via the Ping Identity Training ticketing system for courses you support, escalating complex issues as appropriate. • Support technical marketing and enablement initiatives for Ping Identity Training by contributing content such as FAQs, webinars, social media posts, and short videos. Qualifications Minimum Qualifications • Bachelor’s degree in a technical discipline (for example, Computer Science or Engineering) or equivalent practical experience. • 3-5 experience with technical training material design and development, including online or virtual labs, or a strong desire to develop these skills. • Foundational understanding of instructional design principles. • Ability to translate complex technical information into clear, effective training content under guidance. • Understanding of the roles and responsibilities of software developers, system integrators, and system administrators, with the ability to review content from a learner’s perspective. • Developing writing, editing, and content-structuring skills. • Familiarity with content development tools such as iSpring and Markdown, or the ability to learn these tools quickly. • Strong attention to detail. • Clear written and verbal communication skills, including developing editing and proofreading capabilities, to support a global audience. • Good time-management skills and the ability to support project management activities. • Ability to work independently on defined tasks and collaboratively within a distributed team across multiple time zones. Preferred Qualifications • Some exposure to Ping Identity products. • Foundational knowledge of Markdown, HTML, Git (or other source control systems), and mind-mapping tools. • Foundational system administration knowledge of Windows, CentOS Linux, or other Linux/UNIX operating systems. • Basic understanding of TCP/IP networking, load balancing, REST APIs, virtual and cloud machines, and network security concepts (SSL/TLS). • Familiarity with OAuth 2.0, SAML 2.0, OIDC, and LDAP data stores. • Basic knowledge of development or scripting, ideally in JavaScript, Java, or Groovy. • Awareness of at least one major cloud platform, such as Google Cloud, Amazon Web Services, or Microsoft Azure. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives Our Benefits: • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.