Senior Strategic Customer Success Manager at Pingidentity

Pingidentity

Singapore - Remote·4h ago

SeniorFull-timeRustGit

Salary Range

$47,736 - $64,584 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Strategic Customer Success Manager to join our team at Ping Identity. This role focuses on serving as a trusted advisor to customers, driving their adoption and success with our cloud identity platform.

Key Responsibilities

→Act as a point of contact for major customer incidents, managing expectations and communications through resolution
→Analyze customer data to identify technical trends and risks
→Advocate for customer needs internally
→Monitor adoption and utilization trends, providing recommendations
→Provide proactive guidance on Ping's features based on customer interests
→Own the customer's onboarding, adoption, and advocacy across a portfolio
→Develop and deliver success plans for key customers
→Lead technically complex customer issues from start to finish
→Collaborate with cross-functional teams to resolve customer needs
→Hold technical conversations about Identity and Access Management
→Advise on the adoption of new features from Ping's release schedules
→Cultivate and maintain relationships with stakeholders
→Travel to customer sites occasionally

Requirements

✓Minimum of 6 years of related experience in Customer Success / Experience
✓Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
✓Strong technical aptitude to learn customer use cases and architectural requirements
✓Proven track record of driving issues to resolution and advocating for customers
✓Experience working with enterprise-level customers
✓Knowledge of software development process and design methodologies
✓Curious and proactive approach to uncovering adoption blockers
✓Experience with SFDC, Gainsight, or equivalent CRM systems
✓Solid technical understanding of Cloud Solutions