Global Community Operations Manager - San Francisco at Plaud

Plaud

San Francisco, CA·5h ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Plaud Inc. is seeking a Community Manager to lead and mentor a team of community specialists. This role involves setting and monitoring KPIs, overseeing daily community operations, and serving as a strategic voice for customers.

Key Responsibilities

→Lead and mentor the Community Team
→Set and monitor KPIs for community engagement
→Oversee daily community operations
→Serve as a strategic voice for customers
→Manage escalations for complex issues
→Execute community programs
→Scale community advocacy
→Optimize processes and tools

Requirements

✓5+ years' experience in community management, customer operations, or customer success
✓At least 2 years in a leadership role
✓Demonstrated success in setting metrics and tracking performance
✓Exceptional communication skills
✓Proven ability to manage and resolve escalations
✓Experience collaborating with Product, Marketing, and Engineering teams
✓Strong analytical mindset
✓Familiarity with online platforms and community management tools