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Mid LevelFull-timeRustGoAI
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Consultant to join PLAUD AI, a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices. This role involves handling escalated hardware and software issues, conducting QA reviews, and guiding the Tier 1 outsourced team on technical problem-solving.
Key Responsibilities
- →Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
- →Liaise with product and R&D teams for issue resolution and feedback
- →Participate in technical QA audits and identify improvement opportunities
- →Guide outsourced Tier 1 technical team (Philippines) on standard tech cases
- →Support FAQ, knowledge base, and tool updates for self-help
Requirements
- ✓1-5 years in technical/customer support in SaaS or hardware-related industries
- ✓Ability to independently diagnose product-related issues
- ✓CRM and ticketing system experience (Zendesk preferred)
- ✓Prior mentoring or team support experience preferred
- ✓Bonus: Fluency in Chinese
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