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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
The IT Operations Tech Support is a hands-on, physical role dedicated to the maintenance, installation, and troubleshooting of live floor gaming operations. Unlike traditional desktop support, this position focuses on the hardware that powers our live streaming environment, including gaming tables, shuffling machines, video capture equipment, and server connectivity.
 
Essential Duties & Responsibilities
• Floor Hardware Maintenance: Perform preventative maintenance and rapid repairs on live gaming floor equipment, including automated shuffling machines, gaming tables, and peripheral hardware.
• Streaming & Video Systems: Install and maintain high-definition video cameras, audio equipment, and video cards to ensure uninterrupted broadcast quality.
• Infrastructure & Cabling: Execute physical installation of data, optical, and network communication systems, including running and managing cabling in on-floor and back-of-house areas.
• System Diagnostics: Monitor information systems and CDN server connections; diagnose and solve connectivity or hardware issues immediately to minimize floor downtime.
• Operational Compliance: Adhere strictly to multi-state Gaming Commission Regulations (NJ/PA/MI) and live unit policies.
• Technical Support: Provide day-to-end user support for onsite staff regarding hardware functionality and software troubleshooting.
• Reporting: Document all maintenance activities, hardware stocktaking, and technical incidents for management review.
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About Playtech
Playtech is a leading international technology company specializing in the development of software solutions for the online gaming and betting industries. Founded in 2001 and headquartered in Gibraltar, with operations spanning across Europe, North America, and Asia, Playtech has established itself as a pioneer in the digital entertainment sector. The company leverages cutting-edge technology to power a diverse range of gaming platforms, catering to both operators and players worldwide. Its innovative approach has positioned it as a key player in an industry that continues to evolve rapidly with advancements in digital technology and changing consumer preferences. Playtech offers a comprehensive suite of products and services, including online casino platforms, sports betting systems, poker software, and bingo solutions, all designed to deliver seamless and engaging user experiences. Key features of their offerings include advanced security protocols, customizable interfaces, and integrated payment solutions that ensure smooth transactions. The company primarily targets online gaming operators, casinos, and sportsbooks, providing them with the tools to compete effectively in a crowded market. Additionally, Playtech’s white-label solutions allow partners to launch their own branded platforms quickly, reducing time-to-market and operational costs. Over the years, Playtech has achieved significant milestones, including the development of the world’s first online casino platform and the acquisition of numerous industry leaders, which has expanded its market reach and technological capabilities. The company is renowned for its commitment to responsible gaming and regulatory compliance, ensuring that its solutions adhere to the highest standards of fairness and security. Playtech’s unique value proposition lies in its ability to combine innovative technology with a deep understanding of the gaming industry, enabling it to deliver scalable and reliable solutions that drive growth for its clients.
