Email Marketing Operations Specialist at plusgrade

ABOUT PLUSGRADE:   Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.   ABOUT THE ROLE: We are looking for a Performance Marketing & Media Manager to join our team for a 12-month contract position. The Performance Marketing & Media Manager will be responsible for paid media planning, buying and marketing activity on multiple worldwide Travel Loyalty Partner accounts supporting Plusgrade’s primary products. In this growth-focused role, you will be media buying and planning across a suite of paid media channels, with a focus on programmatic display, video/CTV, and social platforms. The objective is to drive revenue growth, plus awareness and traffic, across all Plusgrade Partner portfolios under your management. WHAT YOU WILL BE DOING:   Reporting to the Senior Manager, Performance Marketing, the person will be responsible for: Preparing campaign media plans, leveraging experience across Partners for optimal channel selection, targeting strategy and overall effectiveness in achieving KPIs. Media Buying: Hands-on media campaign setup across multiple digital paid media channels (including paid social, programmatic display, and CTV/video) to ensure media is delivered on time with high quality, and campaign performance targets are met or exceeded.  Using first and third-party data and segmentation to reach desired target audiences. Working closely with external marketing agencies (SEM and Affiliate channels) to share, support, and grow performance for your Partners. Frequent monitoring and optimization, and post-campaign analysis of campaign media performance to maximize campaign revenue and improve budget efficiency. Ongoing responsibility for identifying growth opportunities across new/existing media channels and targeting tactics for Partners in your portfolio. Financial Management: Maintain oversight of day-to-day, monthly, and annual campaign budgets, including forecasting and financial management across multiple media channels. Work collaboratively with partner account teams and creative services to ensure media executions align with campaign objectives, Partner needs, and business goals. Prepare and deliver presentations to internal teams and external partners, communicating performance insights and pitching new media opportunities.   YOU ARE SOMEONE WITH: 3-4 years hands-on experience with paid digital media channel campaign buying and planning, setup, ongoing optimization, measurement and testing. Candidates should have experience with a selection of programmatic display and paid social media platforms, and have the ability to apply skills and experience to new platforms as needed. Preferred platform experience includes Facebook/Instagram, Google Ads/DV360, The Trade Desk. Some experience with affiliate marketing, paid search, and influencer management is a bonus. Experience working with mid-size clients and as a part of media teams in growth mode.  Experience leveraging first and third-party data sets to effectively target media audiences, combined with broader media targeting approaches. A demonstrated ability to develop, track and consistently improve key performance metrics, including Return on Ad Spend and Awareness/Engagement, with a strong focus on conversion metrics to drive increased campaign performance and effectiveness.  Experience with AI-powered capabilities native to media platforms is preferred. Experience working with campaign budgets, departmental/group budgets, and working with Financial/Accounting teams. Strong attention to detail in overseeing complex projects and time-sensitive deliverables. Bachelor's degree in marketing or related field.     WHAT YOU’LL LOVE ABOUT US:    🏦 RRSP Matching  🏥 Comprehensive Health Plans  📅 Flexible Paid Time Off ✈️ Travel Experience Perk 🧘 Annual Wellness Perk  🚆 Commuter Perk 🌅 Tenure-based Work From Anywhere Program 🍼 Parental Leave Top Up  🌍 Adventure Pass 🎓Learning Allowance   OUR PROCESS:    Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent Team when they reach out to you.   We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ artificial intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy.   All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process: Recruiter Phone Interview Hiring Manager Interview ELT Interview   All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.