Account Manager, SMB at Prokeep

ABOUT US Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity. Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day. Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain. Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board. Let’s shape the future together—one order at a time! PROKEEP VALUES Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win. Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy. Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships. Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster! POSITION OVERVIEW Reporting to the Director of Account Management, the Account Manager, SMB will own location expansion, upsell/cross-sell, and support retention across a portfolio of small and mid-sized distributor accounts. You will be a trusted advisor to your book of business — helping customers realize the full value of Prokeep by identifying and executing opportunities to grow their investment in our platform. To help us achieve our goals, we are looking for a new team member who is consultative by nature, revenue driven, and genuinely invested in customer outcomes. Our ideal candidate brings energy and discipline to every account interaction, thrives in a fast-paced SaaS environment, and is motivated by hitting — and exceeding — quota. While our Customer Success team focuses on onboarding and adoption, the AM owns the commercial engine. You are responsible for identifying "white space" in your accounts, running full-cycle sales motions for new products like Order Automation and Growth Hub, and closing location expansion deals. We are looking for a closer who thrives on hitting monthly targets and treats every customer interaction as an opportunity to uncover new revenue while delivering value. YOUR MISSION Account Managers are the revenue engine of our post-sale customer relationships. You will own the full expansion sales motion for your portfolio, partnering with Customer Success Managers (CSMs) to find growth opportunities while retaining and renewing our existing customers. - Pipeline Generation: Proactively prospect into your existing accounts to build a 3x pipeline of expansion opportunities, ensuring consistent pipeline hygiene and accurate forecasting in HubSpot. - Execute the Full Sales Cycle: Lead discovery calls, deliver high-impact product demonstrations, handle pricing negotiations, and overcome objections for products like Order Automation and Growth Hub. - Commercial Account Planning: Proactively manage a portfolio of SMB accounts, maintaining strong relationships with key decision-makers and ensuring customers are achieving their desired outcomes with Prokeep. Map out the "white space" within your portfolio to identify high-propensity targets for upsells and cross-sells. - Hit and Exceed Quota: Own a monthly and quarterly expansion quota, focusing on location expansion, package upgrades, and new product cross-sell through a consultative, outcome-focused sales approach. - Customer Retention: Partner closely with Customer Success to conduct regular business reviews, align on adoption and value realization strategies, and create natural expansion opportunities while mitigating churn risk. Maintain Gross Revenue Retention (GRR) of 90% or higher across your book of business. - Cross-Functional Partnerships: Collaborate with Customer Success, Marketing, Product, and the broader Sales organization to deliver compelling value narratives and support the customer journey. Serve as the voice of the SMB customer internally, sharing feedback and insights that inform product development and go-to-market strategy. QUALIFICATIONS - 2+ years of experience in a quota-carrying account management or expansion sales role in a SaaS organization. - Demonstrated ability to retain and grow a book of business through consultative relationship management and structured account planning. - Strong understanding of recurring revenue models and the commercial levers that drive growth and retention. - Experience managing a high-volume portfolio of SMB accounts with consistent pipeline hygiene and forecast accuracy. - Familiarity with HubSpot or similar CRM platforms. - Excellent communication skills (written, verbal, and presentation) with the ability to engage effectively at multiple levels of a customer organization. - Highly organized, analytical, and able to manage competing priorities in a fast-paced, evolving startup environment. - Growth-oriented, collaborative, and motivated by both individual and team success. - You share our values and work in accordance with those values. - Experience in or familiarity with the wholesale distribution or construction industry is a plus. WHY PROKEEP? At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect: - Competitive Compensation:Reflecting your expertise and impact. - Equity Package: Your success is our success—share in the growth you’ll help create. - Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). - Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits - Continuous Growth: Yearly education stipend to support your professional development.