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Mid LevelFull-timeJavaScriptJavaAWSAgileScrum
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a ServiceNow Platform Support Specialist to join our team. This role focuses on supporting the ServiceNow platform and managing incidents.
Key Responsibilities
- →Provide second tier support for ServiceNow
- →Actively monitor incident queue for escalations from the L1 team
- →Troubleshoot and resolve L2 issues related to ServiceNow and its integrations
- →Configure and administer the ServiceNow platform
- →Develop and deliver run the business enhancements
- →Perform activities to improve platform health and security
- →Assist in release management
- →Troubleshoot release issues and escalate/resolve as needed
- →Collaborate with other technical ServiceNow resources
- →Support change management through organizational change management communications and hypercare
- →Identify trends and common issues within ServiceNow and propose improvements
- →Participate in our scrum agile development cycle
- →Create and maintain platform knowledge articles
Requirements
- ✓1-2+ years of experience with ServiceNow administration (CSA Certification required)
- ✓Experience with security administration, creating reports & dashboards, data configuration
- ✓Proven ability to troubleshoot and resolve technical issues in a timely manner
- ✓Experience monitoring and resolving incidents and providing real-time user support
- ✓Ability to analyze data, identify trends, and recommend improvements
- ✓A collaborative mindset, comfortable working across teams and departments
- ✓Highly organized, with the ability to juggle multiple tasks and priorities
- ✓Basic ability to read JavaScript
Benefits
- ★Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- ★Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful.
- ★Pure Team: We build each other up and set aside ego for the greater good.
- ★Flexible time off
- ★Wellness resources
- ★Company-sponsored team events
