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SeniorFull-timeRustAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Account Manager to join our team. This role focuses on managing customer experiences for significant enterprise accounts, ensuring they realize the full value of our Everpure™ Platform.
Key Responsibilities
- →Orchestrate Global Account Health: Lead the end-to-end service delivery relationship for large-scale accounts, driving regular strategic reviews and proactive risk analyses to ensure 100% operational continuity.
- →Champion Technical Advocacy: Act as the voice of the customer within Everpure, influencing product management and engineering roadmaps to prioritize features that solve real-world enterprise challenges.
- →Manage Critical Incidents & Deployments: Lead high-severity issue resolution and complex implementation projects, coordinating cross-functional response teams to deliver high-quality outcomes under pressure.
- →Drive Strategic Growth: Partner with internal account teams to identify expansion opportunities and deliver data-driven insights that accelerate the customer’s business priorities and IT initiatives.
- →Cultivate Knowledge & Mentorship: Elevate the collective expertise of the CX organization by mentoring junior SAMs and developing best-practice content for our global knowledge repositories.
Requirements
- ✓6+ years relevant experience (customer-facing, large accounts, industry related)
- ✓Ability to work independently and as a team advocate to achieve business objectives.
- ✓ITIL, Pure Storage DSA desired.
- ✓Strategic Relationship Management: A proven ability to navigate and influence matrixed enterprise environments, building deep trust with executive stakeholders while managing complex, high-stakes customer portfolios.
- ✓Operational Excellence: Expert-level proficiency in managing technical service delivery, including capacity planning, inventory management, and change control within the data storage or cloud infrastructure industry.
- ✓Cross-Functional Leadership: Demonstrated skill in mobilizing internal teams—from legal to engineering—to resolve obstacles and deliver a holistic, seamless customer experience.
- ✓Communication & Influence: Exceptional verbal and written communication skills, with the ability to translate technical performance data into strategic business value for C-suite audiences.
Benefits
- ★Flexible time off
- ★Wellness resources
- ★Company-sponsored team events
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