Customer Success Manager at Qawolf

Qawolf

United States·8h ago

ManagerFull-timeRust

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a strategic, revenue-owning Customer Success Manager to join our team at QA Wolf, a leading QA solution that guarantees automated test coverage. This role focuses on managing customer relationships and driving retention and growth in a technical SaaS environment.

Key Responsibilities

→Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
→Understand customer goals and workflows to drive outcomes and long-term value
→Serve as a trusted advisor on QA and automated testing best practices
→Create and execute success plans that clearly link product usage to business impact
→Build and maintain alignment with technical and executive stakeholders
→Identify risks early, handle objections, and manage escalations with clarity and urgency
→Collaborate with sales, product, and engineering to share feedback and improve the customer experience
→Own forecasting, renewals, and expansion opportunities across your accounts
→Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

Requirements

✓3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
✓Proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
✓Skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
✓Thrives in early-stage startups where adaptability, ownership, and initiative are key
✓Thinks strategically and connects product value to customer business outcomes