Project Manager – Banking Operations Payments at qonto

Our mission and customers   Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.   Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.   Our journey    Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.   Our beliefs   We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.    We've built a discrimination-free hiring process because we believe the best teams are built on merit.   AI at Qonto   We see AI as a catalyst for our success. We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI. We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.    Already pushing AI limits? You'll fit right in.   ---------------------------------- 🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ([Upgrade to PRO to see contact]) Join the Banking Operations – Payments team to drive cross-functional projects and help the team scale. Reporting directly to Justine, Head of BO Payments, your mission is twofold: lead strategic initiatives impacting Cards, SEPA/SWIFT, Debt Collection, Local Payments, Logistics, and Controls, while leveraging your technical skills (SQL, AI) to improve monitoring, automation, and decision-making. 👩‍💻🧑‍💻 As a Project Manager – Banking Operations Payments at Qonto, you will Lead strategic & regulatory projects: Coordinate cross-team stakeholders (Ops, Product, Tech, Legal, Risk, Compliance) to secure clear owners and deadlines. You will own the end-to-end follow-up of Internal Audit and Compliance recommendations, anticipating blockers and ensuring sustainable implementation. Scale operations through data & automation: Use SQL and analytics tools (e.g., Metabase) to build dashboards and cohort analyses. You will partner with Ops Leads to identify bottlenecks, design automations, and explore pragmatic GenAI use cases to help the team work smarter. Support operational readiness: Ensure the Operations team is ready for new product launches. You will map impacts, update procedures and knowledge bases, and help design run-mode KPIs. Strengthen risk management & controls: Translate risk and audit findings into clear, pragmatic action plans. You will challenge existing setups with data to reduce manual checks, rework, and incident likelihood.   🤔 What you can expect Market/Team Context: You will work in a highly dynamic and fast-paced environment at the heart of Qonto's core business, directly impacting our ability to scale payment operations securely. Methodologies, how we work, and what we value: We value data-driven decisions, strict adherence to compliance, and a mindset of continuous improvement. We do not stop at "raising a flag"; we drive issues to resolution. Examples of successful projects: Launching new credit products (Deferred Debit Card), designing automated workflows, and implementing robust audit countermeasure action plans. Tools we use: SQL, Metabase (or similar BI tools), Notion, Zendesk, and our proprietary back-office tool (Forest). 🤝 About your future manager You will report to, Justine, Head of Banking Operations Payments, who leads the team responsible for ensuring smooth and secure payment operations across all Qonto markets. Your manager brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.    🏅 About You Experience: You have 3–5+ years of experience in Operations, Business Operations, Project Management, Consulting, Data, or Product, ideally within a financial services, fintech, or payments context. Project Management Mastery: You excel at structuring work, aligning diverse stakeholders, driving timelines, and following up until absolute closure. Data & Technical Skills: You have solid SQL skills (confident writing/adapting queries and building simple dashboards) and make data-driven decisions to translate insights into actions. Operational Rigor: You maintain high standards regarding operational risk, compliance, and documentation. Experience in internal control, audit follow-up, or regulatory projects is a strong plus. Languages: You are fluent in French (spoken and written) to communicate clearly and concisely. Bonus points: Experience in specific payment areas (Cards, SEPA/SWIFT, Debt Collection), familiarity with Forest-like back-office tools, or pragmatic exposure to GenAI tools (prompting, retrieval, summarization). Our hiring process   - Interviews with your Talent Acquisition Manager and future managers (1 hour each) - A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like   On average, our process lasts 20 working days - more information here on our candidate journey.   To know how your personal data will be processed during your application process or to request its deletion, please click here.