Technical CRM Manager at Quantum

Our Company At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity. Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions. We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale. With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally. The Role: Our CRM team is growing. We’re looking for a Technical CRM Manager to join our affiliate marketing business in London. This is an opportunity for someone with strong Salesforce Marketing Cloud (SFMC) experience, including HTML, SQL queries, and AMPscript, to support the team in delivering a customer-centric, automated experience across email, SMS, and messaging channels. In this role, you’ll take ownership of SFMC and its wider ecosystem, including tools such as SparkPost, Email on Acid, SMS integrations, and Rebrandly. You’ll act as the key point of contact for engineering on system and data-led projects, including transactional APIs and integrations with BigQuery, Cake, ZeroBounce, and GCP. You’ll lead the end-to-end delivery of CRM initiatives that rely on data and systems. This includes training and supporting the wider team, maintaining data quality and compliance, managing automations and integrations, overseeing IP warm-ups, and building new HTML templates. You’ll also play a key role in data schema projects, complex automation builds, landing pages, and preference management. If you’re hands-on, data-driven, and comfortable operating at both a strategic and execution level, we’d like to hear from you. Key Responsibilities: - Overall management of all CRM-related systems - Ownership of all data and compliance activities across CRM systems - Supporting the CRM team with troubleshooting, training, and complex journey builds - Managing new IP warm-ups - Leading the migration to SFMC - Acting as the data lead within the CRM team, working closely with engineers on a new data schema - QA for all data-related changes and system updates - Monitoring all customer interactions - Troubleshooting automation, journey, and HTML rendering issues - Developing new HTML templates - Launching SMS and potentially WhatsApp within SFMC - Working cross-functionally with Analytics, Product, and Technology teams to deliver effective, timely campaigns - Developing and managing campaign audiences About You: - Experience working in a target-driven, revenue-focused environment - Expert-level knowledge of Salesforce Marketing Cloud (SFMC) - Strong data skills, including SQL and data quality control - Good working knowledge of HTML for email - Strong working knowledge of AMPscript - Experience managing multiple priorities and adapting to changing requirements at short notice in a fast-paced environment - Ability to work to tight deadlines, both independently and under pressure, to deliver results for stakeholders - Confident collaborating across departments and building strong cross-functional relationships - Ability to make sound, logical decisions and drive projects through to completion - Commercially minded, data-literate, and highly analytical, with the ability to use raw data to generate insights and inform decisions - You thrive when working as part of a team - Comfortable in a fast-paced environment - Have excellent written and verbal English skills - Last but not least, you’ll have no ego! What You’ll Get - Competitive Base Salary - Company Bonus Scheme - Hybrid Working (3 days in office) - Private Health Care (Bupa) - Travel Insurance - Market Leading Training Programme - Recognition & Reward Scheme - Annual Company Conference (previous destinations Vienna, Bologna, Dubrovnik and Thessaloniki) - Regular Happy Hour / Team Lunches - Free Coffee, Drinks & Snacks What’s the next step? Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them. If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at [Upgrade to PRO to see contact].