Business Operations Lead at Rain

ABOUT THE COMPANY Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk. OUR ETHOS We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. ABOUT THE ROLE Reporting to the Head of Business Operations, you’ll be a high-leverage operator helping Rain scale. Your job is to drive alignment + execution: building the operating system that keeps us pointed at the right problems, and jumping in to provide hands-on support for the most important company priorities. You’ll alternate between strategy and operational work. One week analyzing spikes in Customer Support data, the next week negotiating a long-term deal with a software vendor. If you like working on different problems and you get energy from turning ambiguity into action, this role is for you. WHAT YOU'LL DO - Improve Rain’s operating cadence - evolve our planning cycles, OKRs, and business reviews so teams are aligned on goals, tradeoffs, and progress. - Drive high-impact, cross-functional initiatives - lead projects and manage programs that span the entire team. - Define and operationalize our metrics - partner with team leads to define Rain’s core KPIs, build a simple company scorecard, and stand up dashboards that give leaders a real-time view of how we’re doing. - Bring structure to ambiguous problems - take fuzzy questions (“which market should we be prioritizing?”, “how can we get customers live faster?”) and turn them into clear hypotheses, analyses, and plans. Then be the driving force that makes it happen. WHO YOU ARE - A structured problem-solver who can break messy, cross-functional problems into clear components and a pragmatic plan. - Able to operate at all altitudes — zooming out to work on strategy with leadership, then zooming in to get the work done. You’re eager to solve problems and no work is below you. - An excellent communicator and program manager who can synthesize complexity into crisp narratives, drive productive meetings, and influence without formal authority. - A strong bias-for-action operator who moves quickly, unblocks themselves, and cares about outcomes over polished docs or frameworks. - Highly analytical and metrics-minded: comfortable in spreadsheets, dashboards, and basic SQL/BI, and more interested in the “so what” than just the numbers. - Low-ego, collaborative, and energized by being the connective tissue of the organization. - Experience in fintech, payments, crypto, card programs, or financial infrastructure. - 7–10+ years of experience in Business Operations, Strategy, Consulting, Investment Banking, PE/VC, Product Management or similar high-analytical / high-ownership roles. NICE TO HAVE - Direct experience setting up or running a company operating system (OKRs, QBRs, planning cycles, operating reviews) or program management/transformation function. - Comfort with SQL and modern analytics tools (dbt, Looker, Hex, or similar) and working closely with Data/Engineering. - Prior experience as a Founder or Product Manager. - Experience at a high-growth tech or fintech startup. THINGS THAT ENABLE A FULFILLING, HEALTHY, AND HAPPY EXPERIENCE AT RAIN: - Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off. - Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment. - Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. - Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. - Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success. - Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing. - Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! - Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.