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ManagerFull-timeRustGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager - Retention to join our team at Realtor.com. This role focuses on engaging with real estate agents and brokers, reinforcing product value, and driving customer satisfaction through solution-based conversations.
Key Responsibilities
- →Take inbound and make outbound calls to agents daily
- →Re-build value in Realtor.com solutions for agents requesting to cancel their services
- →Offer consistent communication and timely resolution for our agents
- →Resolve Retention issues on agent and broker accounts
- →Meet or exceed minimum retention goals
- →Meet or exceed a minimum outbound call requirement
- →Engage customers with the highest level of respect and integrity
Requirements
- ✓High tolerance for engaging with dissatisfied clients
- ✓Bachelor’s degree or equivalent experience and 2+ years related experience
- ✓Thorough knowledge of a consultative or solutions based sales process
- ✓Familiarity with the real-estate landscape required
- ✓Familiarity with advertising products and services required
- ✓Familiarity with Salesforce preferred
- ✓Knowledge of Excel and Microsoft Outlook required
- ✓Trouble-shoot and resolve customer service issues
- ✓Meet deadlines and work well under pressure
- ✓Multi-task and set priorities
- ✓Work the predesigned work schedule
- ✓Leverage established negotiation tactics
Free to sign up. Takes 30 seconds.
