Technical Onboarding Manager at Redoxengine

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Job Responsibilities • Partner with customers from contract assignment through their onboarding experience • Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes • Work with our customers and their customers to help guide them through integrating with their first site • Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally • Collaborate internally to manage customer onboarding, success plan, and escalations • Maintain internal documentation relating to customers and processes • Create onboarding collateral for use through our learning management system • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers Required Skills & Experience • 5+ years of deep EHR integration and workflow knowledge • Functional understanding of data formats like HL7v2, XML, X12, APls • Understanding of various healthcare workflows Preferred Skills & Experience • Demonstrated experience with expanding customers and building franchises Software Platform / Tools • Jira/Confluence • Salesforce • Customer Management Software Please keep reading... Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. [Upgrade to PRO to see link] About Redox - Take a look here: [Upgrade to PRO to see link] What We Do Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com. Other Stuff About Us Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process. Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. Thank you for your interest in Redox! #LI-TA1