IT Support Specialist (Part-Time) at Remotepeople

About Remote People At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now! We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family. Position Overview: We’re looking for a reliable, tech-savvy IT Support Specialist to own day-to-day IT operations for our fully remote team all over the globe. This is a part-time contractor role - perfect for an experienced IT professional who thrives in a fast-paced environment, takes initiative without being asked, and gets things done with minimal oversight. If you’re proactive, sharp, and take pride in keeping things running smoothly, we want to hear from you. Key Responsibilities: • Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools • Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers • Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently • Administer and maintain NetSuite user access, roles, and basic configurations in coordination with the finance team • Together with HR team maintain and track IT asset inventory (laptops, accessories, software licenses) • Monitor license usage across tools, identify inefficiencies, and flag cost-saving opportunities • Keep IT documentation accurate and up to date: how-tos, access maps, onboarding/offboarding checklists • Escalate complex technical issues to relevant vendors or senior technical contacts promptly Key Qualifications: • 3+ years of experience in IT support, IT administration, or a similar hands-on role • Solid experience with Google Workspace admin (user management, groups, permissions, security settings) • Comfortable managing access across multiple SaaS platforms simultaneously • Excellent written and spoken English - clear, professional, and concise communication is essential • Highly responsive and reliable - you follow through, meet deadlines, and proactively flag issues before they escalate • Strong troubleshooting mindset - you research, test, and resolve independently without waiting to be guided • Experience supporting a remote-first or SaaS company that operates globally across diverse time-zones • Organized and detail-oriented with a low-noise, high-output working style Nice to have: • Experience with Slack admin, Atlassian/Jira administration, NetSuit or HubSpot • Familiarity with MDM tools (Jamf, Kandji, or similar) for remote device management • Basic understanding of IT security principles and access governance • Exposure to compliance frameworks (SOC 2, ISO 27001) is a plus What it's like working at Remote People Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. Our benefits and perks. Being part of Remote People means that you get the benefit of: • A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one How to apply Please fill out the form and upload your CV in a PDF format. If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead. Need help? Get in touch with us at: [Upgrade to PRO to see contact]