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Mid LevelFull-timeAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join Replit, the agentic software creation platform that enables anyone to build applications using natural language. In this role, you will be at the forefront of helping developers create applications by addressing their technical issues and providing guidance.
Key Responsibilities
- →Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
- →Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- →Directly contribute to and maintain the Support team's Knowledge Base.
- →Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.
Requirements
- ✓Prior experience in software development or relevant technical support experience
- ✓Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
- ✓Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
- ✓Excellent communication skills with initiative to ask questions when encountered with the unknown.
- ✓Experience with support tools and ticketing systems (e.g. Zendesk)
