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Mid LevelFull-timeJavaScriptPythonJavaAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team at Replit, the agentic software creation platform that enables anyone to build applications using natural language. In this role, you will be at the forefront of helping developers create applications by addressing their questions, identifying and debugging issues, and maintaining the tools we use.
Key Responsibilities
- →Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance.
- →Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- →Directly contribute to and maintain the Support team’s Knowledge Base.
- →Lead customer-facing communications for outages and incidents.
- →Proactively identify and lead initiatives to streamline support operations and improve team efficiency.
- →Manage complex escalated issues and bugs that are flagged via internal and external channels
- →Help on-board and mentor new members of the support team.
Requirements
- ✓Prior experience in software development or systems engineering.
- ✓Demonstrated experience building and debugging applications with Javascript, Python, or similar languages.
- ✓Excellent communication skills with initiative to ask questions when encountered with the unknown.
- ✓Experience with support tools and ticketing systems (e.g. Zendesk)
