Project Manager at Retailnext

About Us: RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team ensures the accuracy and reliability of our analytic solutions for customers and partners. We work closely with service engineers and clients through multi-phased workstreams to validate data quality and optimize system performance. Job Summary: Manage ongoing project documentation,and updating all internal systems and checklists. Acting as the primary customer contact for managing day-to-day project activities and coordinating staffing of project resources Responsibilities: • Manage solution deployment, including coordination with vendors and stakeholders • Develop and execute project work plans, and revise them when necessary • Quickly identify scope changes, gain approval on change orders, and escalate issues to assure resolution before project timeline and within budget • Review quotes/estimates to ensure compliance with installation charges, deployment fees, licenses required, and other details • Act as the primary customer contact and manage day-to-day project activities • Develop meeting agendas, coordinate resources, document outcomes, and drive actions to completion • Manage ongoing project documentation • Manage and update internal systems and checklists • Coordinate project staffing and escalate to internal team managers when necessary • Utilize existing processes and contribute to process improvement Skills: • Ability to proactively communicate with various stakeholders at all levels to coordinate and complete all tasks at hand. Be responsive to all stakeholders. • Ability to manage time effectively for all priorities that come up within the role: customer meetings, tasks for projects, etc. Ensures that all deadlines are met on time. • Ensuring margins and budgets are maintained within each project. • Escalating any potential risks to the budget or timeliness of a project and working to ensure those risks are solved to resolution. • Ability to adapt and respond to changes as they occur within a project or deployment • Suggest service improvements to management, helping to further refine our processes and tools to being able to manage and identify, and escalate Knowledge: • Have a solid understanding of all PMO related processes • Have a good understanding of technical requirements for each type of RetailNext implementation Talents: • Ability to use sound knowledge and skills to ensure project remain within budget/on time. • Attentive and careful management of each aspect of an deployment from the scope of the project, budget/quotes are correct and aligned, coordination of resources, scheduling to ensure project remains on time and within budget. • Ability to use sound understanding of RetailNext processes and procedures to troubleshoot and solve problems that arise. What's it like to work here? • Remote Work • Work from anywhere for 90 days yearly • Autonomy & Growth • Flexible schedules, ownership, career investment • Customer Obsessed: Everything we do is for our clients. Perks & Benefits • Best Self Allowance • Annual stipend for personal growth • Recharge Days (Monthly company-wide day off)