Zoho CRM Specialist at rewaatech

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa! Key Responsibilities • Administer, configure, and maintain the Zoho CRM platform including modules, fields, layouts, workflows, and automation rules. • Create and manage custom views, dashboards, and reports for various business units. • Onboard new users, manage roles, profiles, and permission sets within Zoho CRM. • Design and implement workflow rules, blueprint processes, and macros to streamline business operations. • Integrate Zoho CRM with other Zoho apps (Zoho Desk, Zoho Campaigns, Zoho Analytics) and third-party tools via APIs or native connectors. • Identify and resolve CRM data quality issues; perform data import, export, deduplication, and cleansing activities. • Provide first-level technical support to CRM users, troubleshoot issues, and escalate when needed. • Document system configurations, processes, and user guides. • Assist in testing and rolling out new Zoho CRM features and updates. • Collaborate with stakeholders to gather requirements and translate them into CRM solutions. Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or an equivalent technical field. • Hands-on experience or strong academic knowledge of Zoho CRM administration and configuration. • Familiarity with Zoho CRM modules: Leads, Contacts, Accounts, Deals, Activities, and Reports. • Basic understanding of CRM workflow automation, approval processes, and blueprint design. • Knowledge of data management practices including import/export and deduplication. • Basic understanding of REST APIs and CRM integrations. • Proficiency in Microsoft Excel or Google Sheets for data analysis tasks. • Familiarity with HTML/CSS is a plus for customising email templates in Zoho. • Strong analytical and problem-solving skills. • Excellent communication skills with the ability to explain technical concepts to non-technical users. • Detail-oriented with a commitment to data accuracy and system integrity. • Ability to manage multiple tasks and prioritise in a fast-paced environment. • A proactive, self-starter attitude with eagerness to learn. Compensation and Benefits • Competitive monthly salary. • Stock Option Plan. • 21 working days annual vacation. • Rewaa is a fast-growing company with great opportunities to develop. Alert for Candidates Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa’s official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you. تنبية للمتقدمين تؤكد شركة رِواء وشركاتها التابعة على أنها لا تجري أي مقابلات عمل عبر البريد الإلكتروني أو الرسائل النصية، ولن تطلب أي مبالغ مادية كشرط للتقديم أو لتلقي عرض عمل على أي وظيفة. التقديم على وظائف شركة رواء يتم فقط عبر القنوات الرسمية للشركة، ونحذر من مشاركة معلوماتك الشخصية (مثل الاسم، العنوان، تاريخ الميلاد، والهوية الوطنية، وغيرها) مع أي طرف خارجي. Notice to External Recruiters and Staffing Agencies Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening. إشعار للمستقطبين الخارجيين ووكالات التوظيف تؤكد شركة رِواء أنها لا تقبل أي سيرة ذاتية من المستقطبين الخارجيين أو وكالات التوظيف إلا إذا كانت بموجب عقد مبرم وموقع بين الطرفين. أي سيرة ذاتية تُقدم إلى قاعدة بياناتنا، أو تُرسل مباشرةً إلى مسؤولي التوظيف في شركة رِواء، أو تُرسل عبر أي وسيلة أخرى دون عقد مسبق، ستُعتبر خدمة مجانية، ولن يتم دفع أي رسوم توظيف في حال تعيين المرشح. تُدفع الرسوم فقط إذا تم طلب السيرة الذاتية من قِبَل مسؤولي التوظيف لدى شركة رِواء بموجب العقد.