Loading...
Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Representative to join ALSO, an electric mobility company focused on creating innovative, small EVs. This role will be the first point of contact for customers interested in ALSO's products.
Key Responsibilities
- →Handle customer inquiries via phone, email, live chat, and social media
- →Provide pre-sale support by assessing customer needs and guiding them toward the right product
- →Process orders, payments, and returns
- →Maintain a professional and empathetic attitude during all interactions
- →Troubleshoot and diagnose technical or mechanical issues with ALSO’s products
- →Educate customers on product features, benefits, and maintenance
- →Coordinate with other departments to resolve issues
- →Communicate customer feedback to internal teams
- →Develop new ways to engage customers
Requirements
- ✓Exceptional communication skills, including excellent listening abilities
- ✓A personal passion for ALSO’s mission and products
- ✓Demonstrated ability to learn and apply in-depth product knowledge
- ✓Strong critical thinking and problem-solving skills
- ✓Customer-focused mindset
- ✓Adaptability and multitasking abilities
- ✓Team collaboration skills
- ✓Attention to detail
Benefits
- ★Robust health coverage (100% covered)
- ★One Medical membership
- ★Rich fertility and family building benefits
- ★Flexible time off
- ★401(k) match
Free to sign up. Takes 30 seconds.
