Lead Learning Program Manager at Ridgeline

Are you passionate about designing learning experiences that empower teams and customers to succeed with complex technology platforms? Do you enjoy translating technical concepts and business workflows into engaging, practical training that drives real performance outcomes? Are you excited to shape the future of learning for a fast-growing fintech company transforming the investment management industry? If so, we invite you to be a part of our innovative team. As a Learning Program Manager at Ridgeline, you will play a key role in advancing the Education Services function within our Customer Experience organization. You will design and deliver impactful learning programs that enable employees, partners, and customers to confidently use Ridgeline’s multi-tenant, public cloud investment management platform. In this role, you will partner closely with business leaders and subject matter experts to translate strategic goals into scalable training programs, certifications, and enablement resources that accelerate adoption and improve customer outcomes. You will leverage modern learning technologies and AI tools—including ChatGPT and Claude Code—to streamline curriculum management, enhance training experiences, and continuously improve the effectiveness of our education programs. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship. The impact you will have: • Design and deliver scalable learning programs including onboarding, role-based academies, certifications, and job aids for employees, partners, and customers • Translate business strategies and performance goals into clear learning roadmaps, curricula, and enablement plans • Consult with stakeholders to diagnose performance gaps and recommend effective learning or enablement solutions • Develop engaging course content and instructional materials using modern learning platforms, LMS technologies, and AI-enabled tools • Measure training effectiveness using defined KPIs such as time-to-productivity, quality metrics, certification outcomes, and customer satisfaction scores • Collaborate with product, CX, and subject matter experts to ensure training content reflects evolving platform capabilities and workflows • Mentor early-career content developers by providing feedback, guidance, and skills coaching to support their growth • Champion inclusive and accessible learning experiences that support diverse roles, locations, and experience levels • Develop deep expertise in the investment management domain and Ridgeline’s platform capabilities to create accurate and impactful training content • Demonstrate ownership by identifying opportunities to improve programs, streamline processes, and enhance learning outcomes • Communicate clearly and transparently with stakeholders while contributing to a collaborative environment rooted in learning, teaching, and shared success • Domestic travel is possible up to 10% What we look for: • 5+ years of experience designing, developing, and delivering educational content in a B2B SaaS environment, ideally within fintech or the investment management industry • Experience using modern learning development tools such as Adobe Captivate, Articulate Rise/360, or Camtasia • Familiarity with emerging AI tools such as ChatGPT, Glean, Claude Code, or similar technologies to enhance content creation and workflow efficiency • Proven ability to build learning solutions that solve real business problems and drive measurable outcomes • Strong ability to translate complex technical or domain concepts into clear, actionable learning experiences for mixed technical and non-technical audiences • Excellent communication and facilitation skills with the ability to influence stakeholders and leaders without formal authority • Experience educating customers, partners, or internal teams on technology platforms, workflows, or tools including train-the-trainer models • Ability to work independently and quickly learn new technologies in a fast-paced, evolving startup environment • Strong organizational and time management skills with the ability to manage multiple priorities and deadlines • Experience with collaboration tools such as Slack, Jira, Confluence, Google Workspace, Salesforce, and enterprise learning management systems • Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain • An aptitude for problem solving and a serious interest in having fun at work Bonus • Knowledge of, and interest in, the financial markets and institutional/HNW investment lifecycle across front, middle, and back office functions • Experience building tiered certification programs or role-based learning academies • Direct experience using and configuring 360Learning LMS About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before. With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits The cash compensation amount for this role is targeted at $136,500 to $170,500 for individuals based in New York or the Bay Area. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. #LI-Hybrid