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ManagerFull-timeRustAgileGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Right Formula is seeking a Customer Success Manager to support and grow long-term client relationships within their Digital Technology arm. This role ensures clients realize value from digital and technology engagements, acting as the primary relationship owner between clients and delivery teams.
Key Responsibilities
- →Own the day-to-day client relationship for assigned digital and technology clients
- →Act as the primary point of contact for client health, satisfaction, and value realization
- →Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product)
- →Partner closely with product and technical teams to ensure engagements are on track
- →Proactively identify risks to delivery, adoption, or satisfaction and drive resolution
- →Bridge communication between clients and technical teams
- →Ensure clients are fully adopting delivered solutions, platforms, or capabilities
- →Translate delivery outputs into tangible business outcomes for clients
- →Support renewals through strong relationship ownership and demonstrated value
- →Identify upsell and cross-sell opportunities and collaborate with commercial leads
- →Maintain accurate account notes, success plans, and health metrics
- →Contribute to the development of processes, playbooks, and best practices
Requirements
- ✓Experience in Customer Success, Account Management, or Client Services
- ✓Experience working with digital, technology, or consultancy-led services
- ✓Strong stakeholder management skills with senior client audiences
- ✓Proven ability to manage multiple accounts in parallel
- ✓Commercial awareness and comfort supporting retention and growth conversations
- ✓Highly organized and proactive with the ability to manage multiple workstreams effectively
- ✓Comfortable operating in ambiguity and fast-growth environments
- ✓Confident communicator who can challenge constructively
- ✓Client-first mindset with strong internal collaboration skills
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