Implementation Project Manager at Riskified

About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more. We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the Role We are looking for an Implementation Project Manager to lead the end-to-end onboarding experience for new merchants. In this role, you will serve as the single point of accountability for customer implementations, ensuring seamless execution from integration kickoff through post–go-live stabilization. You will work cross-functionally with Sales, Integration, Analytics, Data Science, Product and Merchant-facing teams to drive alignment, mitigate risk, and deliver a best-in-class onboarding experience for high-value accounts. What You’ll Be Doing Project Leadership & Execution • Own the full lifecycle of customer onboarding projects, from kickoff through 30 days post–go-live • Act as the single point of accountability for project delivery, timelines, and outcomes • Build and manage detailed project plans, tracking dependencies across multiple teams • Enforce a standardized Go-Live Checklist to ensure readiness for all high-value accounts Stakeholder & Client Communication • Serve as the central communication hub across internal teams, providing clear visibility into status, risks, and next steps • Partner with Sales and Integration team to manage merchant-facing communication related to onboarding and technical requirements • Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle Risk & Change Management • Proactively identify, document, and escalate project risks and blockers • Track and drive resolution of data and integration-related issues across teams • Lead Go/No-Go decision meetings, presenting readiness status and final recommendations to leadership • Ensure a smooth transition to Merchant Health and TAM teams post–go-live, including ownership of open items and operational readiness Process & Cross-Functional Alignment • Partner with Sales pre-kickoff to validate commercial terms and ensure accurate, up-to-date data inputs • Collaborate with Analytics to align on key success metrics (e.g., approval rates) prior to shadow mode • Ensure all operational workflows (e.g., manual review, dispute processes) are fully prepared for launch • Drive consistency and rigor in onboarding processes across teams Qualifications • 3 - 5 years experience managing complex, technical, multi-stakeholder projects with strong attention to timelines and dependencies • Ability to clearly and proactively communicate across technical and non-technical audiences • A highly accountable, proactive approach with the confidence to lead without direct authority • Strong understanding of APIs, data flows, and technical integrations; able to facilitate conversations with engineering and data teams • Proven ability to balance competing priorities, influence decision-making, and push back when needed • Highly detail-oriented, with a focus on validating outcomes—not just tracking progress The base salary range for this position is $90,000 - $110,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process. Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. Life at Riskified We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. Some of our NYC Benefits & Perks: • Our NYC team is currently working in a hybrid of remote and in-office for all our team members • Fully-covered medical, dental, and vision insurance from your first day • Equity for all employees, 401(k) + matching, commuter benefits • Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations • Yoga, pilates, soccer league, wellness classes • Wide-ranging opportunities to volunteer and make an impact in local communities • Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns • Awesome Riskified gifts and swag! In the News Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut Fortune Magazine: Riskified named Best Workplaces in New York for 2022 The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer Globes: Riskified is among Israel’s fastest growing companies TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.