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ManagerFull-timeData ScienceAIAPI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Riskified is seeking a Technical Account Manager to assist clients in scaling up the technical aspects of their products. This role involves working cross-functionally with various departments to ensure all aspects of the product life cycle are addressed.
Key Responsibilities
- →Act as the primary technical contact for enterprise merchants, leading integration efforts, upsells, and cross sales initiatives.
- →Translate business needs into technical solutions by leveraging a deep understanding of Riskified’s platform and capabilities.
- →Build and manage joint project plans with clients, ensuring milestones and deliverables are met.
- →Partner closely with Account Management, Sales, and Support as the technical subject matter expert for new and existing offerings.
- →Troubleshoot complex technical issues, investigate logs and data, and provide clear, actionable solutions.
- →Proactively identify opportunities to improve processes, tools, and product capabilities.
Requirements
- ✓4 or more years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Technical Project Manager role, working with enterprise customers.
- ✓Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders.
- ✓Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
- ✓Hands on experience with SQL and working with databases.
- ✓Experience with API integrations and confidence working with technical documentation and source code.
- ✓Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships.
- ✓Experience working cross functionally with R&D, Product, Sales, and Account Management teams in a global environment.
- ✓Proactive mindset and strong ownership
- ✓Excellent written and spoken English
- ✓Strong experience with Shopify is a significant advantage, especially hands on familiarity with Shopify integrations, APIs, and platform limitations.
- ✓Experience in E-commerce, payments or FinTech - an advantage.
Benefits
- ★Equity for all employees, Keren Hishtalmut, pension
- ★Private medical insurance, extra time off for parents and caregivers
- ★Commuter and parking benefits
- ★Team events, fully-stocked kitchen, lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
- ★Wide-ranging opportunities to volunteer and make an impact
- ★Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
- ★Awesome Riskified gifts and swag!
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