IT Support Analyst at Securitas

What you will be doing... Analysis & Requirements • Work with business stakeholders to understand needs, pain points, and priorities. • Translate business requirements into clear functional and technical specifications. • Analyze current systems and processes and recommend improvements or new solutions. • Support feasibility studies and impact assessments for new initiatives.Systems & Application Support • Act as a subject matter expert for assigned applications and platforms. • Troubleshoot and resolve complex incidents and problems, coordinating with vendors when needed. • Perform root cause analysis and implement long-term fixes, not just quick workarounds. • Monitor system performance and capacity and suggest improvements.Projects & Changes • Lead or support IT projects and change requests from analysis through implementation. • Prepare and maintain documentation: requirements, test cases, user guides,and technical runbooks. • Coordinate and perform testing (UAT), and support business users during go-live. • Ensure changes follow internal standards, security guidelines, and change management processes.Security & Compliance • Ensure solutions follow security, privacy, and compliance requirements. • Support audits by providing documentation and evidence when needed. • Promote good security practices within the team and with business users.Collaboration & Stakeholder Management • Act as a bridge between business teams, IT operations, development, and vendors. • Communicate clearly about priorities, timelines, risks, and impacts. • Manage expectations and escalate issues when needed, with clear options and recommendations.Continuous Improvement & Standards • Identify opportunities to automate manual tasks and streamline workflows. • Contribute to IT standards, templates, and best practices. • Keep up to date with relevant technologies and suggest where they can add value.