Loading...
SeniorFull-timeRustVueAWSAPI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our elite team at Robinhood, applying frontier technologies to the world’s biggest financial problems. This role involves serving as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading.
Key Responsibilities
- →Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading.
- →Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support.
- →Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed.
- →Proactively understand client workflows and anticipate needs to help customers use the platform effectively.
- →Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements.
Requirements
- ✓Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries.
- ✓Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools.
- ✓Understanding of crypto markets, trading systems, and financial infrastructure.
- ✓Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams.
- ✓Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions.
