Loading...
LeadFull-timeRustAWSGit
Salary Range
$153,000 - $207,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Roblox is seeking a Privacy Operations Lead to support and scale global data privacy request handling. This role will operationalize and improve privacy request workflows, ensuring regulatory compliance and operational excellence.
Key Responsibilities
- →Lead and continuously improve global privacy request workflows to ensure regulatory compliance and operational excellence.
- →Oversee complex data subject requests and serve as an escalation point for sensitive or high-risk cases.
- →Monitor queue health and SLA performance to ensure timely, accurate handling and prioritization.
- →Partner cross-functionally with Legal, Engineering, Product, Trust & Safety, and Customer Support to resolve issues and drive scalable solutions.
- →Coach frontline agents and reinforce best practices to improve quality and consistency.
- →Manage legal escalations, investigations, and stakeholder communication to ensure compliant outcomes.
- →Drive quality, risk management, reporting accuracy, and process improvements across Privacy Operations.
- →Coordinate tooling and issue tracking and support automation and scalability initiatives.
- →Provide leadership coverage when needed and contribute to high-priority projects and initiatives across Privacy Operations.
Requirements
- ✓4+ years of experience in operations, Trust & Safety, compliance, privacy, or a related field, ideally within a technology or global organization
- ✓1–2+ years of experience in a lead or supervisory role supporting frontline operational teams
- ✓Strong understanding of data privacy concepts and regulations (e.g., GDPR, CCPA/CPRA, COPPA)
- ✓Demonstrated ability to manage operational queues, SLAs, and performance metrics in a high-volume environment
- ✓Proven experience coaching and guiding frontline agents to drive accuracy, consistency, and operational excellence
- ✓Experience handling complex or high-risk data subject requests, including escalations involving minors, legal entities, or regulators
- ✓Experience partnering cross-functionally with Legal, Engineering, Product, Trust & Safety, and Customer Support teams
- ✓Demonstrated ability to identify operational risks and drive process improvements or automation initiatives
- ✓Experience supporting audits, regulatory inquiries, or maintaining audit-ready documentation
Preferred Qualifications
- ✓Hands-on experience with privacy request workflows and identity verification processes
- ✓Familiarity with ticketing systems (e.g., Zendesk), dashboards, and internal tooling
- ✓Background in process improvement, QA, or operational risk management
Free to sign up. Takes 30 seconds.
