Director of Sales Operations at Roo

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. Summary The Director of Sales Operations is a senior leader responsible for architecting, scaling, and optimizing the systems, processes, and insights that power Roo’s revenue engine. This role oversees the full Sales Operations strategy, partnering closely with Growth, Data, Finance, and Marketplace leadership to ensure predictable forecasting, high-quality data infrastructure, and strong cross-functional alignment across all marketplace teams. This leader owns sales compensation design, HubSpot governance and automation, sales forecasting, market-level performance analytics, and the operational frameworks that support both day-to-day execution and long-term strategic planning. They will build and lead a high-performing Sales Ops team while driving operational rigor, data accuracy, and consistency across our revenue motions. The Director of Sales Operations plays a critical role in enabling scalable growth for the business, ensuring the systems and insights underpinning our sales engine are robust, efficient, and aligned to company objectives. Core Responsibilities Sales Operations Leadership & Strategy • Build and own the long-term Sales Operations strategy aligned to Roo’s revenue growth, GTM model, and marketplace dynamics. • Establish scalable processes, standards, and systems across supply and demand-facing teams. • Serve as the primary operational thought partner for the CRO, SVP Marketplace and management team. • Define and manage the roadmap for CRM architecture, automation, and workflow optimization (HubSpot). • Drive operational readiness for monitoring supply/demand, product initiatives, and GTM expansions. Sales Forecasting & Revenue Predictability • Oversee all forecasting activities in partnership with Finance and Data. • Implement multi-level forecasting (bottom-up, top-down, weighted pipeline, trend-based). • Develop dashboards and reporting structures to support monthly pipeline reviews and KPI tracking. • Establish clear methodologies for pipeline hygiene, data integrity, and forecasting accuracy. Sales Compensation & Performance Management • Own end-to-end compensation design, governance, and quarterly/annual comp planning. • Develop scalable, transparent commission structures aligned with revenue goals and market conditions. • Oversee quota setting, territory design, rep capacity modeling, and incentive administration. • Partner with People Ops and Finance to ensure compliant and timely payouts. Cross-Functional Collaboration & Alignment • Partner deeply with Finance, Data and Growth teams to ensure strong data integrity and actionable insights. • Collaborate with marketing and BD leadership on end-to-end lead management, routing, and funnel optimization. • Create aligned SOPs between Sales, Marketing, Growth, and Customer Success. • Support cross-functional strategic initiatives, including OKR planning and cross-team capacity modeling. Operational Excellence & Tooling • Own HubSpot configuration, governance, and optimization as the system of record for sales. • Drive automation across reporting, lead management, account health, and performance metrics. • Evaluate, implement, and integrate additional sales tech stack tools as needed. • Ensure high adoption and enablement through structured training and documentation. Team Leadership & Development • Lead, mentor, and develop a high-performing Sales Ops team (including managers and ICs). • Establish clear KPIs, operating cadences, and accountability mechanisms. • Foster a culture of continuous improvement, operational rigor, and data-driven decision making. Qualifications Required • 10+ years in Sales Operations, Revenue Operations, or Sales Strategy roles, with at least 5 years leading teams. • Experience in B2B SaaS, marketplace, or startup environments where GTM motion, CAC/LTV, and field strategy are critical. • Expert-level knowledge of HubSpot CRM design, sales automation, reporting, and lifecycle configuration. • Deep experience owning sales forecasting, pipeline management frameworks, and revenue predictability. • Demonstrated success designing sales compensation plans, quotas, and performance incentive systems. • Strong experience collaborating with Data and Finance teams on reporting, ETL/data source issues, attribution, and forecasting. • Ability to set vision and drive from strategy to execution in ambiguous, fast-moving environments. • Exceptional analytical problem solving with mastery of spreadsheets, dashboards, and data interpretation. • Excellent written and verbal communication skills with the ability to influence executive stakeholders. Preferred • Experience scaling Sales Ops teams from early stage to growth phase. • Experience in online marketplaces or multi-sided platforms. • Familiarity with field operations, capacity planning, and GTM design across both supply & demand motions. • Experience with advanced forecasting models or RevOps tools (Clay, BoostUp, Gong, etc.). Success in This Role Looks Like • Predictable, consistent forecasting accuracy across all revenue teams. • Highly optimized HubSpot architecture with strong adoption and data hygiene. • Clear, scalable processes for the full sales lifecycle, from lead capture to retention. • A confident, aligned partnership between Sales Ops, Growth, Data, Finance, and Marketplace leadership. • A strong Sales Ops team executing against an evolving roadmap with clarity and accountability. Success Indicators (First 12 Months) 1. Clear Daily Prioritization in HubSpot • Every frontline seller and AM can log into HubSpot and immediately see an accurate, prioritized task list, based on SLAs, pipeline stage, account health, and market maturity. • Adoption >90% and demonstrated improvements in follow-through (task completion, outreach cadences, etc.) 2. Unified, Market-Level Growth Operating Model • Standardized dashboards and forecasting models for each active market (supply, demand, conversion, pricing signals). • This model becomes the single source of truth for CRO, Growth, and Data (this can be negotiated with Albert) 3. Fully Systematized Lead Management + Routing • End-to-end funnel architecture redesigned and automated in HubSpot. • Clear SLAs defined and automatically enforced (alerts, escalations, task creation). • Demonstrable improvement in lead response times and conversion rates. 4. A Quota-to-Cash Compensation Engine That Works Smoothly • All comp plans redesigned using best-practice models. • Quarterly payouts occur with no escalations and <2% adjustment rate. • Reps report high clarity around how they earn, and Finance validates predictability in commission accruals via eNPS and quarterly people team surveys 5. Forecast Accuracy ↑ and Forecast Variability ↓ • Team delivers consistent forecast accuracy within an agreed margin. • Forecasting moves from reactive to trend-driven: supply/demand forecasts, AM book growth, pipeline forecasts, territory-level projections. 6. Data Integrity Foundation Fully Stabilized • Key CRM fields standardized, deduplication automated and consistent. • Data quality SLAs with Data Team partnership. • Data team validates that Sales Ops governance materially reduces errors in downstream reporting. 7. HubSpot Infrastructure Designed for Scale • Lifecycle, automation, scoring, and workflows modernized to support 2–3x volume without manual intervention. • Clear documentation and training in place so new hires reach competency faster. • Improved Sales Enablement tools deployed. 8. Improved Supply Engagement & Retention • Ops and product workflows built to reduce drop-off. • Supply churn down quarter-over-quarter. • Clear, atomic drivers of supply retention identified and built into dashboards and AM tasks. 9. Leadership Bench Strengthened • A clear internal promotion path for Sales Ops ICs and managers. • Evidence of increased autonomy and decision-making across the team. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC)$180,000—$230,000 USDTier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)$160,000—$210,000 USDTier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)$150,000—$195,000 USDTier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)$145,000—$185,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: • Accelerated growth & learning potential. • Stipends for home office setup, continuing education, and monthly wellness. • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. • 401K • Unlimited Paid Time Off. • Paid Maternity/Paternity and reproductive care leave. • Gifts on your birthday & anniversary. • Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!